Refund Policy

Your satisfaction is important to us. If you're not happy with your purchase, here's how our refund process works.

Eligibility for Refund

• Products must be returned within 7 days of delivery
• Items must be unused, unwashed, and in original condition with tags attached
• Original packaging must be intact
• Refund requests must be accompanied by the order invoice

Non-Refundable Items

• Innerwear and lingerie
• Items marked as 'Final Sale' or 'Non-Returnable'
• Customized or personalized products
• Products that show signs of use, washing, or damage by the customer

Refund Process

• Contact us at info@finbyn.com with your Order ID and reason for return
• Our team will review your request within 24–48 hours
• If approved, we will arrange for product pickup or provide return shipping instructions
• Once we receive and inspect the returned product, the refund will be processed

Refund Timeline

• COD Orders: Since payment is collected on delivery, refunds will be processed via bank transfer within 7–10 business days after product inspection
• You will need to provide your bank account details for the refund transfer

Exchange Policy

• We offer exchanges for different sizes or colors of the same product, subject to availability
• Exchange requests must be made within 7 days of delivery
• The product must meet the same condition requirements as returns

Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 48 hours of delivery
• Share photos of the damaged product for quick resolution
• We will arrange a replacement or full refund at no extra cost

For refund queries, email us at info@finbyn.com or call +91 9790836689.